Case Studies

Explore success stories and discover the transformative impact of Q-assign and Email To Anything as they empower businesses to streamline operations, enhance productivity, and achieve remarkable results.
Case Study Categories
use cases for q-assign and email to everything

RAPID7

The visibility, analytics, and automation delivered through Rapid7’s Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.
Account name:
Rapid7
Industry / Sector:
Hi Tech
No. of employees:
3000 employees
Department:
Service
Product:
Q-assign
4
Shaved 4 days off time to resolution, by making "smarter“ routing decisions
Zero
Removed need to engage Salesforce administration resources
The visibility, analytics, and automation delivered through Rapid7’s Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.
use cases for q-assign and email to everything

OppFi

OppFi is a leading financial technology platform thatpowers banks to help everyday consumers gain access to credit. With hundreds of Loan applications a day, they needed a highly scalable assignment solution that could handle complex routing and allow for a fair and equal distribution.
Account name:
OppFi
Industry / Sector:
Finance
No. of employees:
1000+ employees
Department:
Operations
Product:
Q-assign
£
Higher conversion rates across all loans, irrespective of value. Whilst meeting SLA Guidelines.
← →
Fair distribution across all agents, allowing for fair opportunity and increasing motivation
With hundreds of Loan applications a day, they needed a highly scalable assignment solution that could handle complex routing and allow for a fair and equal distribution
use cases for q-assign and email to everything

Splunk

Splunk Inc helps organizations ask questions, get answers, take actions and achieve business outcomes from their data. Splunk needed an intelligent assignment solution for routing IT support requests to agents sitting across multiple international locations. They needed Q-assign.
Account name:
Splunk
Industry / Sector:
Hi Tech
No. of employees:
9000 employees
Department:
Service
Product:
Q-assign
24/7
Service team able to offer 24/7 support for the first time
Team productivity & performance significantly improved
Splunk needed an intelligent assignment solution for routing IT support requests to agents sitting across multiple international locations. They needed Q-assign.
use cases for q-assign and email to everything

SAGE INTACCT

Sage Intacct (Part of Sage Software) were growing fast. They had a global customer base and multiple offices worldwide. They needed a highly scalable case assignment solution that could handle complex routings: time-based, skill-based, type, load-balanced, prioritized and round robin.
Account name:
Sage Intacct
Industry / Sector:
Software
No. of employees:
1000+ employees
Department:
Service
Product:
Q-assign
75%
The number of assignment rules are down 75% from 100 (hard-coded) to less than 25 (dynamic)
100%
Before -6 people rotating through shifts -2-3 hours assigning queues each -that’s totally eliminated
Sage Intacct (Part of Sage Software) were growing fast. They had a global customer base and multiple offices worldwide. They needed a highly scalable case assignment solution that could handle complex routings: time-based, skill-based, type, load-balanced, prioritized and round robin.
use cases for q-assign and email to everything

Education First

Managing high sales volumes and complex opportunity assignment scenarios with Q-assign for Salesforce.
Account name:
Education First
Industry / Sector:
Education
No. of employees:
52,000
Department:
Sales
Product:
Q-assign
1-2 hrs
saved per day per Manager
2-3 mins
Median time-to-assignment
The visibility, analytics, and automation delivered through Rapid7’s Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.