Load-balanced Case Distribution
Evenly distribute cases according to product & severity
Empowering Managers
Empower managers by enabling them to manage/adjust rules themselves
Hard-to-manage Assignment Rules
Eliminate hard-coded assignment rules and process builders
Deployed skills as Agent attributes
Using Q-assign’s custom object to assign product and severity skill sets to the support agents.
Created dynamic virtual teams
Creating dynamic virtual teams that allows each manager to control the flow cases within their team.
Point & click configuration for managers
Q-assign’s point and click solution removes the need to engage Salesforce administration resources.
Shaved 4 days off time to resolution, by making “smarter“ routing decisions.
Vastly improved ability to respond to the changing business needs.
